- Authorized IP OFFICE PartnerAvaya Communication Manager includes a managed object, qNQAvayaCM. Cloud Evolution. Configure call routing. Use the XT Remote Control Unit to navigate these menus. Back To Top . The Voxida Video Series. The Voxida Call Recording and Monitoring Systems. Avaya Cloud Chat - Australia (ANZ) is a Cloud Infrastructure solution that StatusGator has been monitoring since February 2023. On top of these services, Avaya also makes and sells devices direct to businesses,. Wesbank, a financial services firm in South Africa, leverages Desktop Process Automation (DPA) from Verint to reduce call volumes by 24 percent (even while the customer base increased by 36 percent),. The hardware, firmware, software or any specifications described or referred to in this document are subject to change without notice. It automatically captures system inventory, alarms, resource utilization and status data, and real-time call quality metrics. Without parameters, this cmdlet gets all of the processes on the local computer. Teams devices from certified partners help you get the most out of your Microsoft Teams experience. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-media-server package. For more details please contact. 255 and it will find the IP Office eventually. Windows 7 users: Click Start > Control Panel. on page 59. Audio and video call quality monitoring. Either configure a physical interface with zone - VoIP or a VLAN interface with zone - VoIP. Video meetings with up to 100 participants; Up to 24 hour meeting duration; Quality-of-service reports; Popular integrations including 365, G Suite, Slack. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged. This all-in-one application lets you run all your voice calls, and text from a single app. 11-01-2023: Technical Training Curriculum Updates for Nov 2023. ServicePilot makes it very easy to monitor an Avaya Session Manager. Buy Avaya CU360 IX Collaboration Unit featuring Android Cloud Video Conferencing Camera, Full Access to Android Cloud Apps, Simultaneous Video and Content Output,. Don't bother using GEDI unless necessary. Customers have documented clinical evidence of improved patient care, safety & improved. 2. txt file. 1. Cisco Webex Desk Pro – Best for Cisco Webex users. IceWarp is a unified communications server product for Windows and Linux systems. calls, ISDN, PPP, etc. 1. 323 trunk to Avaya Aura Communication Manager to perform call recording. Fees are not waived for. B199. Real-Time Interaction Guidance empowers supervisors and agents to deliver a consistent service experience on every conversation. 323. 1. 2 Magnetic North Optimise Server v4. Depending on the software used for QA, your screen can record without an active call. Respond to emergencies with robust incident management capabilities, and streamline daily communications with scheduled broadcasts and more. Alle anderen Marken sind Eigentum der jeweiligen Inhaber. Nectar for Avaya is a performance monitor that provides a comprehensive view of unified communications and contact center environments. on page 60. This video covers how to use the adapter monitors on Avaya one-X Client Enablement Services. See all ways (including manufacturer. If the webcam works in Safe Mode, a startup program is a likely culprit. 22. Wesbank. Latency can occur as a result of propagation delay, handling delay, queuing delay. About this task. 2. It can be used to securely connect to and configure IP Office or B5800 Branch Gateway systems. Description. Find out how you can reduce cost, increase QoS and ease planning, as well. All paths to easy and seamless experiences. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. 2. Designed for versatility and high performance, it provides many of the virtualization, system management, and energy-efficiencyAvaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management. 016. Accelerate to exceptional experiences. 1 (R015x. on page 85Configuring Monitors. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting,. Poly Studio X70 – Best overall video conferencing equipment. A single Voxida appliance can simultaneously record video, digital, analog and VoIP calls. Product support for AXIS A8105-E Network Video Door Station. To view the node form for the call controller, click and click Open. Call and routing, video conferencing (+ mobile app), voice intelligence: Live chat, knowledge base: 8x8 X Series: From $15 per user/mo: Cloud phone, chat, video conferencing: Live chat, knowledge baseThe Get-Process cmdlet gets the processes on a local computer. Keep an eye on your session border controllers, announcement resources an. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. Avaya Scopia® Video Collaboration Build business relationships and accelerate your productivity with Avaya Scopia® video collaboration. Hello Care platform provides streamlined communication tools to enable staff clinicians, nurses, doctors, and other team members to connect and communicate instantly and directly in real-time via audio and video calls, secure messaging, walkie talkie, access information from EHR systems, and. Click on System. 65" 55" 50" 43". Record Avaya IP My, Aura press Communications Head; call recording and monitoring with TDM and IP-enabled Avaya PBX, including the G3, Definity, S8300, S8700, Avaya Communications Manager/ACM and Aura. This is a portion of the g3mib. Tips for Avaya Site Administration (ASA) If you are a new ASA user or new in general to the Avaya Communication Manager platform, be sure to learn the shortcuts in ASA. The extra screen space is perfect for video calls and meetings as well, allowing you to keep your workflow on one screen and your video call on another. How to monitor an Avaya Media Server?. There’s a good reason that it recently won the “ Most Innovative Product ” award from UCToday. This is the latest release of IP Office and is recommended for new development. com. Administering Avaya Diagnostic Server SLA Mon ™ Release 2. By default, this cmdlet returns a process object that has detailed. 1 in the global market share of SIP phone shipments (Global. The Avaya Call Controller Details Form opens. Enter the full URL of your Avaya Call Reporting URL. 1 x USB 3. Robust and secure video and audio communication devices. Avaya Contact Center Select 7 is configured with agents reside on both primary and IP500V2. The top rows of keys will be lifesavers in the long run. The first is on the Google Meet home page. It will a. Connecting Monitors to the XT Series. Avaya™ VoIP Monitoring Manager User Guide 9 Chapter 1. And one touch on your mobile, laptop, or calendar instantly adds your video room to your Avaya Spaces meeting. Monitor Avaya Queues and Agents with Comstice Wallboard Mobile app: Time Zone (interval reports only) This report displays data according to the time zone selected by the user. Step 1. After you connect one or two monitors to the HDMI ports on the Avaya Scopia ® XT Series, you can configure the number of monitors, their resolutions, and the allowed video layouts. Simply configure the SNMP interface of the Avaya AES. This bright. You can select an IP phone and click to view the Avaya IP Phones Details form for that phone. The following. Reduce cost of deployment and ownership. Whatever you decide to use, test it out beforehand to make sure your “input” volume levels are good. Replace <keystore_password> with the password that you administered in step 4 of. 20. The tool monitors a pool of Avaya extensions in the contact center, it bridges Avaya and Asterisk extensions together whenever any of the Avaya extension has incoming or outgoing call. Click on Display. AvayaLive Video is the ultimate collaboration tool for any company, especially with mobile employees. 12 Dell R610 Server running Avaya Aura® System Manager 6. About this task. 323 is a recommendation from the ITU Telecommunication Standardization Sector (ITU-T) that defines the protocols to provide audio-visual communication sessions on any packet network. 0 for computer connection. ServicePilot makes it very easy to monitor Avaya AES. Products & SolutionsThe Avaya Proactive Outreach Manager Event SDK provides a JAVA-based client for monitoring and reporting real-time operations. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions. With Poly CloudConnect, it’s easy to connect your video conferencing systems to Microsoft Teams (or Skype for Business) and Google Meet meetings. Mounting: Surface mount directly to wall or desk mount - use MCW-S/A for an adjustable desk angle. Real-World Success of Closely Monitoring Avaya Contact Center Solutions . Brands are built on experiences. 3. 4. Avaya IP Office Manager is an application for viewing and editing an Avaya IP Office system's configuration. $59. 7. View, compare, and download monitor avaya at SourceForge To attach a monitor: For maintenance and diagnostics purposes, you can attach a monitor to the HDMI port on the front of the module. The Node form opens and displays the details of the call controller. So maybe specifications like “Full HD video conference over 480kbps” don’t wow you. 8. How to monitor Avaya AES? ServicePilot makes it very easy to monitor. Manage Avaya Call Managers. Join a virtual meeting room and collaborate face-to-face with staff, partners and customers from anywhere. 255. new substring from the initial database file name:Make sure voice traffic is segregated to its own voice VLAN, so normal data cannot interfere. Through configuration of its settings it is able to display information on a specific area of an IP Office's operation, eg. CPU, Memory and Disk utilization. Note that the module only activates the video port if it detects a monitor whilst restarting. 1 SP 1201 (R015x. But I think the 'empty' monitor-password will allow you to change it whatever you want. Uncover insights from pre-deployed agents available in 190+. 1. For more information about Avaya Communication Manager, Avaya Media Servers and / or Avaya Media Gateway, please contact CCS sales at 877-598-3999 or sales@convergedsystems. com) or call us at (877) 598-3999. The Avaya J100 series is the latest generation of IP phone optimized for both Avaya and select non-Avaya call servers. 168. How to monitor Avaya SBC for Enterprise? ServicePilot makes it very easy to monitor Avaya Session Border Controller for Enterprise or SIPERA SBC. Get scheduling simplicity through calendar integrations with the Microsoft and Google. 2. RightLight Technologies: Wide Dynamic Range (WDR), low-light compensation, video noise reduction, low-light saturation optimization. Total Room Coverage: 262° wide x 192° tall (field of view + pan and tilt) Resolutions @ 30fps: 4K Ultra HD, 1440p, 1080p, 900p, 720p, and SD. The IP 500 V2 is a control unit for the Avaya IP Office software platform and offers IM and Presence support, and Federated Presence with GoogleTalk. We’ve put together a collection of 101 Free Video Training for Avaya unified communications that you can watch and learn. 2-System Administration—Migrating from Avaya Site Administration to System Manager. Agents receive in the moment coaching with embedded desktop tips based on phrases spoken or omitted, customer. Highly secure remote work. In general, call recordings trigger when a call comes in. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. If you want to monitor a call as soon as it is answered by an agent you are better off monitoring the agent login id. Our new 5-year warranty delivers years of trouble-free ownership, and control over your costs. En consecuencia, la interpretación de los seguimientos de esta herramienta requiere un amplio conocimiento de los protocolos de telefonía y de datos. 3. Avaya next generation technology to deliver all that the cloud has to offer to any business space. As noted earlier, audio bleed from your speakers is the most common reason for echo. 1. The Event SDK abstracts out all internal communication between POM and the messaging system to provide a cleaner, easy-to-use interface to clients while enabling the client to monitor the POM system. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies. Monitor (auch System-Monitor genannt) ist ein Tool, das die Gesamtaktivität des Systems sehr detailgenau anzeigen kann. The left pane displays the general attributes of the selected CLAN as follows. Zenoss monitors on-prem UC hardware and software with out-of-the-box configurations for all major vendors and technologies. Select Start | Programs | IP Office | System Monitor. To start using the database, remove the . As a consequence, interpretation of System Monitor traces. Products & SolutionsAvaya OneCloud CCaaS contact center solutions are powering organizations’ customer experience centers to better connect and orchestrate all touchpoints across the customer journey--including voice, video, chat, messaging, and social--while leveraging the power of AI, insights, knowledge and resources from across the. 0. They contain copper, lead and lots of other less valuable metals too. 254. the line before iso needed to have -- in front of it. Run the following command to import the certificate chain to the SLA Mon server keystore: keytool -importcert -v -alias slamon-keyserver -file slamon. With OpManager, you can now monitor your Avaya network devices, such as routers, switches, firewalls, and load balancers proactively. System Status Application provides much easier to interpret. From what i read this is something that we should be able to do but I am not finding that discovery is not identifying anything more than the host status and SSL. 2033 IP. 12. By default, auto-refresh of the table view is turned off. x, right-click High Definition Audio Device and click Update Driver. Leveraging my expertise to administer Avaya phone systems across 5K users spanning 100 offices in the US and Europe. Click on the Apps option of the build that suits your needs (Windows). SendBird is a telecommunications solution provider that specializes in voice API and video API. For more details please contact. Throw in vibrant color reproduction and 165. Note that the module only activates the video port if it detects a monitor whilst restarting. 20. 1. About Our Avaya Cloud Chat - Australia (ANZ) Status Page Integration. Simply configure the SNMP interface of the Avaya Session Manager. dado que Avaya puede solicitar copias de. At this time, we believe that the completion code is too long and the data is not written to the database, causing a display problem on the monitor. A fantastic 1440p screen that has one of the most impressively bright screens around. Aiphone solutions are the result of deep knowledge and attention to detail. QoS uses Windows Group Policy Objects and Port-based. Scopia ® XT Executive only works with its own single monitor at a fixed resolution of 1080p. 12 Avaya G450 Media Gateway HW 1 FW 31. I have a avaya switch ERS8806, so i try to create a community string with the following commands: snmp-server community public1234 group readgrp index first secname readview and snmp-server community private1234 group v1v2grp index second secname initialview. Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. ManageEngine OpManager helps you make the best out of your Avaya devices. Here are some compelling reasons why you should monitor Avaya's UC system to ensure it continues to hum. In the compliance testing, CSI Virtual Observer used the CCT interface from Avaya Contact Center Select to monitor Avaya Contact Center Select agents, and the port mirroring method to capture media associated with the monitored agents for recording. Cisco vs Avaya Cisco vs Microsoft Cisco vs Alcatel-Lucent Enterprise See All Alternatives. It can also be used to Collect Application-Specific Data and Tag to Customer Interactions. The values depend on the protocol selected. The package Avaya Media Server (SNMP) supports all the distributions allowing access to RFC1213-MIB and. 1400 Series Digital Deskphones. Finding the IP Address for Web Access with no Monitor on page 79. Avaya OCC Hub specifications. Also, intrestingly, there is no data reported on the standard RFC 3621 mib instead the similar information is available under a different OID . Issue 2. The. Instantly Connect Your Video Room to Your Avaya Spaces Meeting. 1100 Series IP Deskphones. Cancelling the Echo on HDMI Monitors. Collaborate, don't juggle: Tools like document sharing, screen sharing, and meeting scheduling will maximize your productivity without bogging you down with excess features. An HDMI monitor might insert a delay in the audio, causing an echo. Use a HDMI to HDMI cable, HDMI to DVI cable or HDMI cable with HDMI to DVI adapter. 1) Avaya Screen. There is a screen capture application that will record the agent's desktop when they are on a call. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the AvayaA Complete Portfolio of End-to-End Network Testing, Diagnostics, and Monitoring Products Purpose-Built for Realtime Media and Signaling Traffic Endpoint The Final Frontier of Digital Experience Management, Nectar Offers Unparalleled Visibility into Remote Endpoint Voice, Video and Application PerformanceRight click Volume icon in System Tray at right end of task bar, Open Sounds Settings, in dropdown menus at top make sure Headphones are selected and Connected for both Playback and Recording Default Devices. ; Finally, associate the. Administering Avaya IP Office Platform. 0) which included integration with Avaya Aura® and a simple migration from PARTNER® Advanced Communications. -. 290 Ratings. 3. Select Start | Programs | IP Office | System Monitor. Smart organization: When you've outgrown task lists but don't need super complicated task management, use Avaya Spaces to organize your communications, coordinate work across teams and track the project progress. To deploy the Avaya Scopia ® XT Series as a server only, register it with IP Office and disable the local audio and video of the system. Call setup monitoring. MeetingEye Series. 4. Informative videos on how to use you Avaya IP Office phone system from adding new extensions to more advanced features such as generating your own short cut. 3. These settings vary depending on the monitor vendor and model. All Rights Reserved. Connect one or two monitors to the Avaya Scopia ® XT Series to use it as a videoconferencing endpoint, and to view the interface (menus) of the endpoint itself. This helps you gain a better understanding of usage patterns, anticipate needs, and assess the impact of call volume on telephony performance. Where applicable: find software, firmware, manuals, datasheets, technical specifications and. It will show the the setting of parameters that the SLAMon server will evaluate and provide alarms and alerts for. Key features of Avaya Communication Manager include: Unified Communications: Integration of voice, video, and text communication into a single platform for a seamless. com. 3. trunks. Its features include: HD voice and video with support for Avaya Aura Unified Communications; 7 inch HD touch screen offering 720hp definition video and up to 1080hp when connected to an external monitorCallTech CTLog® (Active Recording) monitors Avaya Extensions/Stations through connectivity to Avaya Aura® Application Enablement Services and utilizes an H. Set the unit/broadcast address in the Manager discovery window to 255. Powered by Zoomin Software. For information on configuring Call Monitoring, please refer to this article: Avaya Cloud Office : Set Up Call MonitoringADVD Avaya Desktop Video Device with the Flare® Experience. The best curved monitor. critchey (IS/IT--Management) 25 Nov 20 15:55. available in the Avaya 1000 Series, address user needs from desktop to large conference room and Avaya Video Conferencing Manager, a software platform, provides complete solution management. The cheaper Avaya WFO (Work force Optimization) or the robust Avaya Verint Enterprise WFO used to monitor performance when dealing with customers, and this is the expensive approach to agent development. Your specific settings this will depend on what type of device you are doing. 2 Avaya Case Story – turning on lights, monitors and projectors – Avaya sta˙ can give tours using an iPad loaded with a Crestron app. Quality of Service (QoS) in Microsoft Teams allows real-time network traffic that's sensitive to network delays (for example, voice or video streams) to "cut in line" in front of traffic that's less sensitive (like downloading a new app, where an extra second to download isn't a large deal). asn1. With a focus on its modern design with desktop users experience, the J100 Series integrates seamlessly with both SIP and Avaya IP Office support. 3. When selecting the correct app (s) to install select Show Advanced and select Contact Center. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. In the Sound settings, click on Properties while selecting your Speakers. The Add Zone dialog displays. If using a non-server edition the steps below can be used to resolve it. Use a HDMI to HDMI cable, HDMI to DVI cable or HDMI cable. For information on all the steps required to set up Direct Routing, see Configure Direct Routing. Make sure that the RTCP Reception for Avaya is configured in the Data Access Configuration form of the NNM iSPI for IP Telephony. Monitor Avaya VDN, ACD and extension objects for call analytics Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. Receive your voicemails on y. And, there are no surprises hidden in the fine print – what we promise is exactly what you get. To contact the Converged Communications team, send us an email ( [email protected] Avaya Aura® System Manager on Dell® R610 Server 6. Solution Verify that the system administrator configured Avaya IX CU360 with the correct video resolution. Axis network intercoms combine video surveillance, two-way communication and remote entry control in a single device. . This can result from inadequate compute or storage resources, inability to access file shares, WAN connectivity issues, improper application design, client device problems or other factors. 12 Dell R610 Server running Avaya Aura® System Manager 6. Link disclaimer Avaya is not responsible for the contents or reliability of any linkedAlan Maserak, Avaya CEO, discusses what it’s like doing business in India ahead of Prime Minister Narendra Modi’s planned summit with tech CEOs. Gain deep insights into important quality-of-service metrics for gauging call quality and WAN performance. The settings withinPowered by Zoomin Software. Inquiry to Buy. This applies to Windows Vista, Windows. Keep your agency buildings and campus safe. The extra screen space is perfect for video calls and meetings as well, allowing you to keep your workflow on one screen and your video call on another. 960 series ip ofice 9. QM Quality Monitoring -- Avaya Quality Monitoring is a key software. Under the "Multiple displays" section, use the drop-down menu to. The configuration in Figure 1 was used to compliance test Polycom Video Solution interoperability with Avaya Video Solution where some of the Polycom video endpoints were registered to Communication Manager and the others were registered to the Polycom CMA. For more specific information pertaining to the usage and training of. solutions exist for Microsoft Skype for Business, Microsoft Teams, Cisco Jabber for VDI and Cisco Webex Meetings, Avaya one-X Communicator, Zoom and Genesys. 4K ultra-HD video conferencing endpoint for large rooms and integration. Choosing the correct call monitoring solution (s) for your office is a key driver in optimizing company performance and productivity. Highlights. In several of their plans, Google and Microsoft each offer ways for administrators to track usage and metadata from users. IP Video Softphone? n Short/Prefixed Registration Allowed: default. 7K@50/60fps, or 1080p@50/60fps. Monitor, alert, and troubleshoot VoIP and network quality issues. Expand Sound, video and game controllers. The solution is fine tuned to collect target-specific metrics and. It’s a good idea to have a webcam available with. Wear headphones to eliminate noise creeping into your mic. Click on Display. x and 4. The statistics gathered in this way include: System information. Products & SolutionsCall Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. Avaya IP Office is Avaya's global midsize solution for enterprises, supporting up to 3,000 users at a single location with IP Office Select editions. Before we look at 7 sample answers to this question–including answers for people who lack any experience with computers (I know it is hard to believe, but such people still do exist), I want you to remember a couple of important points: First one is to show confidence in your ability to work with computers, regardless of your level of experience. Products & Solutions. Oscar shares his experience with the organization and why being a member is vital to an Avaya customer. Step 3. Disabling Local Audio and Video for Server Deployment. To start System Monitor: 1. Voxida RecordZenoss intelligent application and service monitoring, allows you to perform unified communications (UC) monitoring, log analytics and NetFlow analysis. I spend anywhere between 4-6 hours per day on video calls and with the addition of an external monitor, it was always awkward to use my MacBook Pro. (176 pages) IP Phone Avaya 9608 Administrator's Manual. Support for SIP and H. Fees for employees of DIMACS affiliate members Avaya Labs and Microsoft Research are also waived. Screen capture is a separate application used in contact centers, and comes in two flavors for Avaya Platforms normally. The Voxida Hive Series. For example, a Nest programmable thermostat costs over $200 up-front. 3. Our Workflow Migration service gives you an easy, seamless path to the cloud. The time zone of. Various types of video and audio calls were tested across the H. Video layouts often require overlapping images when there are more video streams than available monitors. To view the node form for the call controller, click and click Open. System Monitor (also known as Monitor) is a tool that can show all activity on the IP Office system in great detail. 3. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-avaya-voice-portal package. La aplicación Monitor (también conocida como System Monitor) es una herramienta que muestra en detalle toda la actividad producida en el sistema. Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. 4. Use pursuant to the terms of your signed agreement or Avaya policy Our Avaya monitoring solution also focuses on the monitoring of Unified Communications (UC) activity and call quality. You can get alerts by signing up for a free StatusGator. La aplicación Monitor (también conocida como System Monitor) es una herramienta que muestra en detalle toda la actividad producida en el sistema. ManageEngine OpManager helps you make the best out of your Avaya devices. Wire Type: Cat-5e to Central Exchange Unit. Gain deep insights into important quality-of-service metrics for gauging call quality and WAN performance. Templates for monitoring Avaya devices With OpManager, you can now monitor your Avaya network devices, such as routers, switches, firewalls, and load balancers. Warn. on page 59. Under the "Multiple displays" section, use the drop-down menu to. It provides secure and reliable connectivity, ensuring the integrity and quality of communications. For more details please contact. Google also put the option to check your. And it brings together teams, resources, and insights to maximize contact center performance and experiences. New status entries will begin to fill the screen. ADVERTENCIA: No extraiga la cubierta del puerto a menos que deba realizar mantenimiento Avaya suministra la tarjeta de Unified Communications Module v1 con una cubierta de plástico que se ubica sobre los puertos externos (LAN, USB y HDMI). Through configuration of its settings it is able to display information on a specific area of an IP Office's operation, eg. It can be used to securely connect to and configure IP Office or B5800 Branch Gateway systems. 5K Library 130 Blogs 0 Events 0 Members 290 290Powered by Zoomin Software. 6. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. Prognosis VoIP Monitor is designed to provide a comprehensive monitoring platform for Avaya IP telephony networks. ServicePilot makes it very easy to monitor Avaya AES. (c) Avaya Boston Voice Networks, Inc. About this task.